Frequently Asked Questions

If passengers miss their bus, they need to check with the office for assistance.

Unfortunately, we cannot drop passengers off at unauthorized locations.

All of our buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

There are no special offers for seniors, students, veterans etc.

StarLine Coach assumes no responsibility for any claim for loss, theft, or damages of your personal belongings for the duration of travel. Please contact 646-859-2288 regarding any lost items.

If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time. If the passenger has not checked in 30 minutes prior to departure time, the seat might be sold to others.

Yes, you can purchase ticket for other people. Simply put their names under “Passenger’s name”. You can still use your credit card; however, if you want the E-ticket to be sent to the passenger’s email, you have to put the passenger’s email under the “Email address” field.

You can use a gift / pre-paid credit card to purchase a ticket. However, you will have to register the card under your name first.

We do not guarantee the transportation of bicycles. We will transport your bicycle on a space available basis. Extra fees may apply. No bicycles are allowed during Fri., Sat., Sun. and holidays.

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride on the bus within the customers’ space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage any animal that poses a direct threat to the health and safety of other customers or personnel.

Bus tickets cannot be cancelled once the transaction is completed. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. Please call 646-859-2288, if you have any questions.

StarLine Coach, on occasions, cancel or change bus schedule to maintain high safety standards. Bus tickets cannot be refunded, but they can be rescheduled. When the bus schedule has been changed because of the weather or road conditions, please call 646-859-2288. Our customer service representative will assist you.

We will make every effort to provide on-time service. We do not guarantee departure and arrival time, which may be affected by the weather, traffic, or mechanical problems. We are not liable for any delay. We do apologize for any inconvenience.

Once the booking transaction is completed, you will receive a confirmation email (E-ticket) from http://www.starlinecoach.com. If you can’t find the E-ticket from your in-box, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find the E-ticket, please visit http://www.starlinecoach.com and log into your account, find the ticket you want to resend and click “Resend” button. If you don’t have an account with us, please click here to sign up or contact customer service.

A confirmation email with your E-ticket will be sent to your email address as soon as the transaction is completed. If you have not received the confirmation email within 30 minutes, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please contact customer service.

Under current policy, customers can print out the E-tickets, or show the E-ticket as email on electronic devices for boarding. If your departing location has an office, you may print out your E-ticket from one of our offices. Extra fees may apply.

You may show bus driver the E-ticket as email on electronic devices for boarding.

1. Resend by you (Recommended): Log into your StarLine Coach account at http://www.starlinecoach.com. Don’t have an account with us? Click here to sign up now!

2. Resend through our customer service representative: Call 646-859-2288 or Email help@starlinecoach.com. Please provide your ticket ID number, your email address and your full name for us to be able to resend your E-ticket.

3. Still haven’t received the E-ticket? Please check your spam folder as sometimes our E-ticket may be blocked by the filter.

Unfortunately no. The only way to reserve a seat is to purchase the ticket. We do not make reservations without advance payment.

No, there is no assigned seating. All the seats are served on a first come, first serve basis. Purchasing the tickets online will guarantee your seat with the carrier. We do not recommend purchasing tickets with cash at the bus stop because you may not get a ticket when the tickets are all sold out.

StarLine Coach allows each passenger to have one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges (Start at $10 per piece) apply for oversize and additional luggage.

For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 646-859-2288. This advance notice is in accordance with federal guidelines. It also allows us to ensure your request can be accommodated.

Reschedule through our customer service representatives: Call 646-859-2288 or Email help@starlinecoach.com. Please provide your ticket ID number and your new schedule details when rescheduling with us.

1. Tickets can only be rescheduled up to 2 hours prior to the original travel date/time. No rescheduling within 2 hours of departure.

2. Tickets can only be rescheduled to the same route in the same direction.

3. You may reschedule your trip by calling our customer service representatives at 646-859-2288. and reschedule fee may apply. The ticket can’t be rescheduled after the fourth time.